SMS Terms & Policies

SMS Terms and Privacy Policy

Albany OMS Group

1. Introduction:

  • This policy outlines how we collect, use, and protect your information when you receive SMS text messages from us, in accordance with applicable laws and regulations, including HIPAA.
  • By consenting to receive text messages, you agree to the terms and conditions outlined in this policy.

2. Data Collection:

  • We collect your phone number and name as necessary for sending text messages, including appointment reminders, notifications, and other healthcare-related communications.
  • We may also collect data about your interactions with our SMS service, such as your responses to our messages or your opt-out requests.

3. Data Usage:

  • We use your information to send you text messages for the purposes outlined in Section 2, including appointment reminders, notifications, and other healthcare-related communications.
  • We will not share your phone number or other personally identifiable information with third parties for marketing purposes without your explicit consent.

4. Data Security:

  • We implement industry-standard security measures to protect your data, including encryption and access controls.
  • We have a HIPAA compliance program that includes regular security risk assessments and training to ensure the protection of your PHI.

5. Opt-Out:

6. Data Retention:

  • We retain your data only as long as required by healthcare regulations and our business needs.
  • Your data will be deleted after it is no longer needed, unless otherwise mandated by law.

7. Message Frequency:

  • The frequency of text messages you receive may vary depending on the purpose of the message and your preferences.
  • You may receive messages about appointments, notifications, or other healthcare-related information.

8. Data Usage Costs:

  • Standard message and data rates may apply to any messages sent from us.
  • Check with your mobile provider for details on your service plan.

9. HIPAA Compliance:

  • This policy complies with HIPAA regulations regarding the transmission of Protected Health Information (PHI).
  • We will only send PHI via text messages if you have initiated the communication or have explicitly requested it.

10. Privacy Rights:

  • You have the right to access, correct, or delete your personal information that we hold.
  • You may exercise these rights by contacting our customer support team.

11. Policy Updates:

  • We may update this policy from time to time. Any changes will be posted on our website with an updated revision date.

12. Consent:

  • By consenting to receive text messages, you acknowledge that you have read and understood this policy and agree to its terms.
  • Your consent is voluntary and not a condition of treatment.